I booked my first class travel tickets to London, England in March 2022. My experience with your airline and airport staff and crew has been more than unpleasant and poor customer service for such a large airline. Where do I start? Bob was previously Deputy General Counsel at Delta Air Lines, where he was responsible for U.S. and foreign government regulation and oversight, as well as litigation, antitrust, labor and real estate law. Prior to joining Delta, Bob served as General Counsel of the U.S. Department of Transportation for four years, following his appointment by President Obama and unanimously confirmed by the U.S. Senate. Earlier in his career, Bob served as Assistant General Counsel of Aon Corporation and General Counsel of the Chicago Transit Authority. He has also worked in private law practice, as a federal prosecutor, for the UK Parliament and at the European Commission in Brussels, Belgium. Flight from jfk-London. This flight was the origin of LaGuardia.

Causes a $32 taxi ride. Original tickets cancelled without notice. The return flights were still active, I had to leave my car in LaGuardia for my return. From London to Chicago. Fight once again cancelled my first class tickets, which were demoted to coach. My husband, who suffers from advanced kidney disease and heart failure, as well as the stress caused to me and my daughter, who had to be in London to be downgraded to school, with no legroom for such a long flight is beyond unacceptable. This incompetence is more than ridiculous and ruined the journey before it even began. Chicago-New York. Customs took over 3 hours in Chicago when the flight from London to Chicago was delayed, I already had a small 2 hour window to deal with other inconveniences and missed my connection was sent to another airline only to be told there was not enough time to check in my luggage. You put me in a hotel. Thank you. It was $120 to travel to and from the airport.

I was also charged an extra $100 for overweight bags when I was demoted from first class. I also incurred an additional $83 parking fee at LaGuardia due to the extra day in Chicago. I am a psychotherapist whose client was scheduled for Sunday 8/7 and had $800 in lost wages. Your airlines have changed the flight due to several excuses, weather, no pilots on and on and again. Then we board the flight, which was scheduled to take off at 12:40 p.m. to 10:05 p.m. to sit on the tarmac with rude pilots of flight attendants for only about two hours. The plane was dirty, the service was more than inhumane after almost 2 hours, we finally got hot water from a shared water bottle for everyone.

Prior to joining United, Bob was deputy mayor of Chicago. He oversaw the implementation of Mayor Rahm Emanuel`s key priorities across all municipal departments and agencies, focusing on economic development, job creation and retention, and infrastructure. United Airlines operates approximately 359 major fleets and approximately 295 other regional fleets under its management. It was created in 2010 on October 1, when two companies merged into one. Both airlines are continental airlines and combined airlines which, although operating separately, are recognized by a single FAA certificate. United Continental Holdings, Inc. – United Airlines, Inc. (Branch) 1600 Smith Street – HQSSL Houston, TX 77002 From this, I can only conclude that your employees do not do what they say and only make “empty words” when it comes to solving customer problems. United Continental Holdings, Inc. (Headquarters) Willis Tower 233 S. Wacker Dr.

Chicago, IL 60606 I paid over $13,000 to fly most of my flights and mistreated ruined my first class and vacation experience. I want and deserve compensation for the very reasonable things listed above. As a veteran, taxpayer and hard worker, I see NO REASON for this to happen. Please let us know how you feel working with this law firm. Do not disclose any personal information or details about your case. All opinions submitted will be shared with the law firm prior to publication. Please log in again. The login page will open in a new tab. After logging in, you can close it and return to this page. And yes, my known travel number is indicated on your missing application.

Sign up to learn more about the United Airlines team By submitting this form, you agree to receive email communications from FindLaw regarding the management of your notice. It`s always a good idea to research your lawyer before hiring them. Each state has a disciplinary organization that oversees attorneys, their licenses, and consumer complaints. When researching the legal discipline, you can: ahh wait moderator means it`s not going anywhere. Your company is not a vertical entity, only to reap profits, passengers are damned. I will never use United again!! I was up all night waiting for my son to arrive in Chicago from Denver. His flight was delayed three times and they dropped him off at a hotel and he has no transportation to get to the hotel. He has been stuck in an airport for 12 hours. I try to call the customer service number and I keep getting a record to add a zero or zero before the number, even though I`ve already added a 0 or 0. No help! I used to think that United Airlines was a serious airline. Your AI Blows chatbot and I spent over 2 hours waiting for tonight.

I had booked this flight for a corporate event. I can tell you that I will avoid doing business with your airline and allow others in our organization not to use your services. You sorely miss customer service. I had come earlier today and was assured that my TSA pre-clearance would be on my boarding pass. AND SURPRISE IT IS NOT. I have written a personal letter to Mr Kirby seeking redress for what I believe to be incorrect information about checked baggage fees. I expect a quick response. Bob is a magna laude graduate of Harvard College, earned a J.D. from Stanford Law School, where he served as associate editor of the Stanford Law Review, and worked for Judge Joel M. Flaum at the U.S. Court of Appeals for the 7th Circuit.

He currently serves on the boards of the National Park Foundation and the Steppenwolf Theatre Company, and volunteers with Big Brothers Big Sisters of Chicago. His wife, Cindy Moelis, is president of the Pritzker Traubert Foundation. They have three adult children. The company`s registered office is located at 233 South Wacker Drive, Chicago, IL 60606, USA, where the primary address is located. The CEO is Scotty K. And to reach the company with inquiries, use their official phone line, which is (872) 825-4000. When viewing an ad, consider the government advertising restrictions that lawyers and law firms must comply with, as well as our legal directory disclaimer FindLaw.com. Some lawyers publish comparative information about the services they offer, which may be subject to specific comparative disclosure restrictions. Please if consumers are not reading this I repeat flights with United they are unable to secure and have no respect for you, they ruined my suitcase had several delays a door changed without notice I watched a companion tell 2 families that they better walk to the new door because they won`t hold it the wrong door wasn`t there because I give a lot of credit to the girlfriend because she said, it`s not the first time and that`s why she hates it at United Also 3 problems with the plane and you can`t even talk to a human unless you want to book Run Run Like Hell with another airline that values its customers Bob Rivkin is senior vice president and general counsel of United.